Finale am 17. Oktober 2025, Wiesbaden, Deutschland
Das einzige Event von, mit und für CX-Experten
DACH Customer Excellence Awards & Summit ® 2025
Celebrate your Customer Experience Initiatives with us!
The only event by CX Experts,
with CX-Experts, for CX-Experts & CX Practioneers.
Join us for an unforgettable day of inspiration, networking, and recognition at the DACH Customer Excellence Awards & Summit 2025.
Celebrate your outstanding initiatives in customer-centric corporate culture with us. Present your achievements in a unique, conference-style format to a distinguished jury and CX professionals from across the DACH region.
What you can expect:
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Inspiring Presentations: Companies showcase their groundbreaking CX initiatives.
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High-Level Networking: Connect with the leading minds in the CX industry in an exclusive setting.
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Gala Evening and Awards Ceremony: Enjoy a glamorous evening celebrating the best projects and initiatives.
Be part of it and let us celebrate your success!
This is your chance to highlight your hard work and dedication to customer excellence – and gain the recognition you truly deserve.
Register now and be part of this unique event.
We look forward to welcoming you to Wiesbaden on October 17, 2025!
Some impressions of the DACH Customer Excellence Awards 2024
About Us
Celebrate your customer experience initiatives with us!
We celebrate the 6th DACH Customer Excellence Awards & Summit in 2025!
Organized by OmniTouch International UG, your trusted partner for Customer Experience consulting and training for over 20 years.
This unique event puts Customer Experience at the forefront and honors outstanding achievements across the DACH region.
What awaits you:
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The first awards program of their kind in the DACH region, dedicated exclusively to Customer Experience (CX).
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Live presentations showcasing current CX practices.
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A platform by, with, and for CX professionals and practitioners, combining networking, recognition, and knowledge sharing.
Become part of this special moment – let’s celebrate excellent customer experiences together and bring your achievements into the spotlight.
Secure your spot and join us!
Our Services
Experience exchange, discussions and Networking
Das haben Teilnehmer über uns zu sagen
What our participants have to say about us...
Ulrike Dolle,
ADM Institut
"This unique event brought together the leading CX experts in the DACH region to celebrate impressive, customer-focused initiatives.
Congratulations to all the winners and their teams! And thanks to the great jury members.
I'm thrilled."
Marianne Rutz,
Rutz Consulting
"This one-of-a-kind event brought together the DACH region's top CX minds, celebrating the leaders, teams, and initiatives pushing
the boundaries in customer experience.
From B2B to B2C, every presentation shared inspiring stories of impactful change, customer-centricity, and innovative solutions.
Judging was no easy task with such incredible entries! I was in awe of each initiative's dedication to delivering excellence and its focus on creating meaningful connections with customers, partners, and employees.
Massive shout out to these CX trailblazers, it was a powerful reminder of the transformative impact of customer-centricity.
A huge thank you to OmniTouch International for organising such a fantastic event! "
Barbara van Duin, CCXP
InNovation
“Customer Experience is not only successfully applied by B2C, telecommunications or financial services companies.
A big thank you and applause to the organization of the DACH Customer Excellence Awards under the leadership of Marcus von Kloeden, CCXP. He managed to maintain a high quality. For me as a jury member, every single presentation was interesting.
Many thanks to everyone who shared great CX work and made the world more human.
Thanks to Marcus von Kloeden, CCXP, for organizing and making it all happen.”
Christian Knieps
DHL Express Germany GmbH
"Thank you very much, dear Marcus, for a great day, exciting presentations and an outstanding evening!
I got to know so many great, enthusiastic CXers - a must for all CX enthusiasts in the DACH region."
Meet our judges for 2025
These Customer Experience Experts will evaluate your initiatives
We are proud of our judges, who all go through an extensive application process. All of our judges are experts in their fields of customer experience and bring an exceptional expertise with them that they will share with you.
Ulrike Dolle
Customer Excellence Expert
ADM Institut
Daniel Ord
Founder & Partner
OmniTouch International
Dr. Maxie Schmidt
Vice President
Principal Analyst Customer Experience
Forrester
Dirk Sperrfechter
Senior Director Global Business Development
Kantar
Barbara van Duin, CCXP
Owner & Founder
CX Designer
InNovation
Andreas Dolle
Executive Coach
ADM Institut
Marianne Rutz
Founder & Director
Rutz Consulting
Justin Tippett
CEO
CX Group, ACXPA
Our participants
Our social responsibility
We say thank you on behalf of the "Tafeln" - the regional food banks.
To share our happiness and joy with others, we see it as our responsibility to share:
And we helped with 4'595 meals so far.
4'595
DACH region
1'470
In Germany
2'330
In Switzerland
795
In Austria
Registe today for the DACH Customer Excellence Summit ® 2025 today.
Enjoy access to international key notes and all live presentations of the participating companies at the
DACH Customer Excellence Awards® 2025. What are you waiting for?
Dayevent including catering
1. ticket only €795.-*
additional tickets only €695.-*/**
*) plus VAT / **) same company
DACH Customer Excellence Awards presented by
OmniTouch International UG
Am Schwarzenstein 19A, D-65366 Geisenheim, Deutschland
+49 (0) 6722 944 0410